TV Plus guide "No Information" (2023)

TV Plus guide "No Information" (1)



‎02-05-202204:52 PM in

4K, 8K and Other TVs

This past week, every channel on TV Plus shows "No information" in the guide. The channels work fine but the guide is useless.

Has anyone else experienced this and is there a fix?


1 Solution

Accepted Solutions



‎02-05-202205:03 PM in

4K, 8K and Other TVs

Hello! I understand how this can be frustrating with your TV guide not working, have you tried unplugging your TV for a few minutes and replugging your TV back up it can help reset the guide but it will take up to 30mins to show, also you can try resetting your smart hub that we reset your internet settings.


(Video) Samsung Plus TV Review | Is the Free Streaming Service Worth it?

4 Replies

TV Plus guide "No Information" (4)


Neutron Star

‎02-05-202205:03 PM (Last edited ‎02-05-202205:08 PM) in

4K, 8K and Other TVs

Do you have an internet connection or cable, or digital antenna, or both? Ensure that you're channel list is filtered to All Channels.

Check your cable and wi-fi connections.



(Video) How to Disable TV Plus on Samsung TV

TV Plus guide "No Information" (5)




(Video) How to navigate and use Samsung TV Plus | Samsung US

‎02-07-202207:15 AM in

4K, 8K and Other TVs

I have a wired connection. I should have mentioned that the problem started suddenly. The guide had worked perfectly since day 1.



TV Plus guide "No Information" (6)

TV Plus guide "No Information" (7)Samsung_Moderator

Community Manager


‎02-05-202205:03 PM in

4K, 8K and Other TVs

Hello! I understand how this can be frustrating with your TV guide not working, have you tried unplugging your TV for a few minutes and replugging your TV back up it can help reset the guide but it will take up to 30mins to show, also you can try resetting your smart hub that we reset your internet settings.


(Video) TV Plus: Free TV, no strings attached | Samsung

TV Plus guide "No Information" (8)



‎02-08-202206:14 AM in

4K, 8K and Other TVs

After several reboots and manually assigning (and unassigning) DNS server, the guide is functioning once again.



TV Plus guide "No Information" (9)

(Video) Samsung TV Plus - totally Free Live TV Channels for Samsung Smart TV Owners - Tutorial


Why is my TV Guide saying no information? ›

Missing TV Guide information

If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it. This could be due to: Channel availability in your area.

How do I fix the guide on my Samsung TV? ›

1 Solution

I understand how this can be frustrating with your TV guide not working, have you tried unplugging your TV for a few minutes and replugging your TV back up it can help reset the guide but it will take up to 30mins to show, also you can try resetting your smart hub that we reset your internet settings.

How do I fix my Roku TV Guide? ›

Re: Channel Guide Info incorrect

We would recommend rebooting your Roku TV and then re-scanning for channels again to see if you are still experiencing an issue.

What do you do when your TV Guide says to be announced? ›

If it has been more than one hour and your guide still says "To Be Announced", unplug your receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before pressing Guide or Menu, so the information is downloaded correctly.

How do I reset my TV Plus? ›

Perform the Factory Reset of the Samsung TV
  1. Launch the Settings of your Samsung TV and navigate to its Support tab.
  2. Now open Self Diagnostics and select Reset. ...
  3. Then confirm to reset the TV and afterward set up the TV to check if the TV Plus is working fine.
Mar 8, 2022

Did the TV Guide app change? ›

TV Guide Digital debuted a new, redesigned app for Android Tuesday. Now you can find, share and watch your favorite shows — anytime, anywhere.

How do I pull up the guide on my Samsung TV plus? ›

Note: You can access the Guide by pressing in on CH on a Samsung Smart Remote, or by pressing GUIDE on a standard remote.

How do I find the hidden menu on my Samsung Smart TV? ›

Access the Settings menu (2022 models)

When you want to adjust the picture mode or sound options on your TV, go to All Settings. Press and hold the Home button until the quick settings menu appears, and then select All Settings. From here, select and adjust your desired options.

Where is TV guide on Samsung Smart TV? ›

For those interested Tv guide can be accessed via the Smart Remote by pressing the centre of the Channel UP/DN button.

How do I reset channel guide on Roku? ›

How Do You Reset Channels on Roku? To reset channels on Roku, remove them and then add them back. Highlight the channel > press the star button on your remote > select Remove channel > Remove. After you've removed a channel, be sure to restart your Roku device before installing it again.

How do I set up TV Guide On Roku? ›

When you are watching a program, press left on the directional pad to open the channel guide. The directional pad is plus-shaped and is in the center of your Roku remote.

What is a hard reset on Roku TV? ›

Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections. Using a straightened paperclip (or similar), press and hold the reset button for at least 20 seconds. After a moment, your Roku TV will restart and display the Recovery Mode screen.

How do I fix no info available on U verse? ›

To correct the issue of the guide showing no data, please perform the following: Unplug the power cord and unscrew the coaxial cable from the back of the box. After waiting for at least 10 seconds, screw the coaxial cable back onto the box, followed by plugging in the power cord.

How do I contact TV Guide? ›

For TV Guide Magazine

Visit our customer service page, email us at, or call us toll-free at 800-866-1400.

How do I fix my TiVo guide? ›

This can easily be corrected by Repeating Guided Setup:
  1. From your main TiVo DVR, press the [TiVo] button and navigate to. Menu > Help > Reset to Defaults > Repeat Guided Setup.
  2. The following screen will warn you about the duration of the Guided Setup process.
Feb 2, 2021

How do you manually reset a smart TV? ›

  1. On the TV remote control, press the HELP button or press the (Input) button, and then select Help.
  2. Select Manual (Help Guide).
  3. Select Settings.
  4. Select Using the Quick Settings → Settings → System → About → Reset → Factory data reset → Erase everything → Yes.
Jan 12, 2023

How do I reboot my Smart TV? ›

Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.

How do you refresh data on a smart TV? ›

Android TV
  1. Open the Settings menu. ...
  2. The next steps depend on your TV menu options: ...
  3. Select the app to clear cache and data.
  4. Select Clear cache, and then depending on your options, either select OK or press the Enter button. ...
  5. Select Clear data, and then depending on your options, either select OK or press the Enter button.
Apr 20, 2022

What's the best free TV Guide app? ›

You Might Also Like
  • TV Guide Plus Listing. Entertainment.
  • Reelgood - Streaming Guide. Entertainment.
  • Xumo Play: Stream TV & Movies. Entertainment.
  • MeTV App. Entertainment.
  • TV Listings Plus. Entertainment.

How much does TV Guide cost now? ›

Single issues are available for $3.99 each. You can purchase a monthly subscription for $1.99 or an annual subscription for $15.00. Note: prices vary in other currencies. Payments will be charged to your account at confirmation of purchase.

What is the best app for free local TV? ›

Best Free TV Streaming Services: Tubi, Sling Freestream, Pluto TV and More
  • Peacock. See at Peacock.
  • Roku Channel. See at Roku.
  • Pluto TV. See at Pluto TV.
  • Tubi TV. See at Tubi TV.
  • Freevee. See at Freevee.

What is the point of Samsung TV Plus? ›

Your Samsung devices come with Samsung TV Plus – All the entertainment you want at zero cost. Choose from 200+ live TV channels, and 1000s of movies and shows on demand, all for free.

Is Samsung TV plus free forever? ›

For example, viewers in the US can access channels like Bloomberg TV+, CBSN, ET Live, Bon appetit and more. The company has kept Samsung TV Plus completely free. No credit card is required to sign up, there's no trial period and no monthly or annual subscription.

How do I pull up the guide on my LG TV? ›

Press the remote control's LIST button, and select the TV Guide tab on the left side of the screen. Click on each area, and you can move to the app. You can view information on the programme and broadcaster.

How do you get to the Samsung secret menu? ›

Findout the hidden menu on Samsung smartphones/Tablet
  1. Press and hold the dedicated task manage button. ( situated in the area below your screen, to the left of your home button ).
  2. Keep it pressed for about 1 second and the menu will appear.

Where are hidden items on Samsung? ›

5. How Do I Unhide a Hidden App? You can go to your Samsung secure folder, long press the screen, and you can see more options, click on the settings icon, then you will go to Home screen settings, tap on Hide Apps, and you can see all hidden apps on your Samsung, and you can remove them to unhide.

Where is my hidden menu? ›

How to locate it
  • Open the dialing pad as if you were making a phone call.
  • Type *#0*#
  • The menu will appear automatically.
Apr 7, 2022

Should I clear cache on Roku? ›

You cannot clear the cache on Roku devices because they don't have one, according to the company. Instead of trying to clear a cache, you can try to restart the player and see if that resolves your issues.

How do I get to the Roku secret menu? ›

Roku devices have hidden menus that allow you to see more information and change settings. Here's how to access the Roku secret menus.
To access the Update and Reset secret menu:
  1. Press Home five times.
  2. Immediately press Fast Forward three times.
  3. Press Rewind twice. The Update and Reset secret menu should open.
Sep 30, 2022

Why is my Roku not showing channels? ›

Restart your Roku device: Refer to earlier instructions to restart your Roku device. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again. Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

How do I get the channel guide on my smart TV? ›

  1. 1 Press the Home Button on your Smart Control to access the Home Screen.
  2. 2 Using the Directional pad on your remote, navigate to Live TV.
  3. 3 Select Channel List.
  4. 4 The Channel List will be displayed on the screen.
Oct 14, 2022

Can you get ABC NBC and CBS on Roku? ›

Major network apps on Roku include ABC, NBC and CBS.

These let you watch some content for free, but for the latest episodes of your favorite shows, you'll need to sign in with a valid paid TV subscription like a cable TV login. If you have a Roku TV, you can connect an HDTV antenna and access the channels from there.

Does restarting a Roku delete everything? ›

Note: Restarting your Roku will not make any changes to your device. It will not remove your apps or your WiFi settings. It will simply turn your Roku off and on again.

Will anything happen if I factory reset my Roku TV? ›

A factory reset clears the majority of data from your Roku TV and resets it to a factory default state. After you complete a factory reset, you need to set up and configure your Roku TV again including the following: Perform the Guided Setup and activation process.

Should I reset my Roku TV? ›

You might want to reset your Roku device if you are experiencing any issues or if you plan on returning it or giving it to someone else. Resetting your Roku device will erase all your settings and unlink your Roku account. Here's how to reset your Roku device to factory conditions in two different ways.

What is replacing U-verse? ›

DIRECTV STREAM offers live TV, streaming, and On-Demand options similar to U-verse TV. DIRECTV STREAM also offers channels you want including Regional Sports Networks*, hit movies, original series, and more.

How can I fix my DVR problem? ›

DVR Troubleshooting
  1. Make sure your equipment (TV and cable) is properly connected and powered on.
  2. Make sure the coax cable is connected to the outlet.
  3. Remove any objects around your receiver to allow proper ventilation.
  4. Refresh your receiver.
  5. Unplug your receiver and wait at least 60 seconds before plugging it back in.

How do I reboot my AT&T U-verse box? ›

Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress. Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in.

How do I restore my Spectrum TV Guide? ›

Press Menu on your remote, highlight Guide using the arrow buttons and then press OK/Select. If the issue continues, reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in.

Why does my Spectrum Guide say no data? ›

If your cable box states "No Data Available" on your program guide, disconnect the power from the box for about 30 seconds. Plug the box back up and wait for the time to appear on the front of the box before turning the power to the box back on. This should refresh the program guide data to the box.

How do you reset the TV Guide On spectrum? ›

Using the arrow buttons, scroll down to Account Overview and then press OK/Select. Press the right arrow to scroll over to Equipment Info and then press OK/Select to view Application Info. Using the arrow buttons, highlight RESET DATA and then press OK/Select.


1. How to Install Free Samsung TV Plus App
(Ali Jassim)
2. How to Install Samsung TV Plus | Live Free Smart TV App | Scan Channel - Watch, Use Lock & Delete
(Bicycle Colours)
3. Samsung TV Plus | Free TV | Samsung UK
(Samsung UK)
4. Samsung TV Plus: Free TV. No Strings Attached.
(Samsung US)
5. Disable Samsung TV Plus
(Jon S)
6. 11 Ways To Fix Samsung TV Plus Is Not Available Due to a Network Problem
(How to fix)
Top Articles
Latest Posts
Article information

Author: Terence Hammes MD

Last Updated: 04/24/2023

Views: 5363

Rating: 4.9 / 5 (69 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Terence Hammes MD

Birthday: 1992-04-11

Address: Suite 408 9446 Mercy Mews, West Roxie, CT 04904

Phone: +50312511349175

Job: Product Consulting Liaison

Hobby: Jogging, Motor sports, Nordic skating, Jigsaw puzzles, Bird watching, Nordic skating, Sculpting

Introduction: My name is Terence Hammes MD, I am a inexpensive, energetic, jolly, faithful, cheerful, proud, rich person who loves writing and wants to share my knowledge and understanding with you.