Missing TV Guide information
If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it.
This could be due to:
- Channel availability in your area
- Planned works taking place in your area
- Channel updates.
- Weather affecting the signal
- Loose or damaged cables
- Loose or damaged aerial or aerial cables
To check channel availability and details of planned works in your area you can use our Freeview Channel Checker.
The most recent news on channel updates and weather issues can be found in our Updates and alerts section.
More information on how weather can affect your signal can be found in our FAQ section
If there has been a recent update to channels in your area you may have to retune to receive the new or updated channels.
For help with retuning please check out our automatic retune and manual retune guides.
If you are having problems viewing channels we can help you tofix theproblem.
Please note that programme information can take some time to be received after a retune, so allow 5-10 minutes for the guide to populate.
Steps to help you to check your aerial and cables:
- If you are using a set top box check the cables are connected securely between the box and TV and that there is no damage to the cables.
- Check your aerial cable is plugged in securely to your TV or set top box and that the connections are not loose.
- Check that there is no damage to your aerial cable.
- Step outside and perform a visual check from the ground to see if your aerial and external cables appear to be in good working order.
- Check if your aerial is pointing in the same direction as others nearby.
Please do not try to climb onto the roof of your home or use ladders.
If you are unsure please seek help from a qualified aerial installer, who will have experience of working at heights and information about transmitters in your area.
More information on local installers can be found on the following websites:
I can't scroll back on the TV Guide (Freeview Play)
If you can’t see catch-up TV programmes on Freeview Play when you scroll back in the TV Guide, there are three things that could be happening:
- There may be a problem with your internet connection.
- Catch-up programmes aren’t available on that channel.
- There is a problem with one of the players.
A problem with your internet connection?
Go to theFreeview Play apps page in your TV, then try to launch the player you want to use. If you can still access programmes directly from a player, your internet connection is working.
If there's still a problem, use a smartphone or tablet to test your internet connection. If you can’t connect using these, contact your broadband provider, or try again later.
Remember, you need a minimum broadband speed of 2Mbps to watch catch-up and on-demand services.
Catch-up programmes aren’t available?
Currently, catch-up programmes are available from BBC iPlayer, ITV Hub, All 4, My5, UKTV Play, Horror Bites, CBS Catchup Channels UK and STV (in Scotland), in many cases for up to 30 days.
More players will be added to Freeview over time – keep an eye out on ournews and blog pagesfor more news on this.
A problem with one of the players?
Here are links to some of the players' support pages if you need more help:
- BBC iPlayer support
- ITV Hub support
- All 4 support
- My5 support
- UKTV Play support
- STV support
- Horror Bites & CBS Catchup Channels UK support
If you have any more problems,check your device's user manual, or get in touch with the manufacturer.
The TV Guide is in the centre of the menu along the bottom of the Freeview mobile app. To open itjust tap it.
You can switch view between what's on now and the full guide by tapping the triple bar icon in the top-left corner. You can also go straight into a single channel by tapping on that channel's icon.
If you're having issues with the guide:
- Make sure you're connected to the internet, with a broadband speed of at least 2Mbps.
- Close the app fully and restart it.
- Check for an updated version of the app on theGoogle Play Store for Android or theApp Storefor iOS to see if one is available.
Why has my TV guide stopped working? ›
Check your aerial cable is plugged in securely to your TV or set top box and that the connections are not loose. Check that there is no damage to your aerial cable. Step outside and perform a visual check from the ground to see if your aerial and external cables appear to be in good working order.What are the common problems of TV? ›
- TV Turns on But No Picture. There are a number of possible causes for your TV turning on but not producing a picture. ...
- Video not matching Audio. ...
- Hearing an Echo. ...
- Picture is pixelating or breaking up. ...
- My Flat Screen Plasma, LED, OLED, or QLED has lines or is cracked.
Reconnect all cables at the back of the TV or box, making sure that the cables are all properly connected (you want to avoid loose cables that could cause signal loss) and if you have a signal booster connected, try removing that and plug the antenna cable straight into your receiver, recorder or TV.How do I get my guide back on my TV? ›
Make sure your remote control is in the correct source mode. Press the CBL button on your remote control and then press the Guide or Menu button again. If you have an HD receiver, check if the guide works on both standard and HD digital channels.Why is my TV not showing information? ›
Check the cable connections between the TV and your video device or receiver. Change the channel or try a different input device or movie. The received signal may be weak. If your TV uses a cable or satellite box, you may need to contact your service provider for further assistance in improving the signal strength.Why does my TV have glitch lines? ›
Vertical lines on a TV appear for the same reasons as horizontal lines: loose cables and wires, screen damage, or a faulty T-Con board. Leaving the TV turned on for too long can also cause vertical lines.Can screen lines be fixed? ›
Right-click on the Desktop once Windows loads and choose “Screen Resolution.” Click “Advanced Settings,” “Monitor,” and then lower the refresh rate to see if the lines disappear.What causes lines on a TV? ›
A bad cable, or a cable that is not securely fastened to the input/output ports, can disrupt the signal and cause horizontal or vertical lines. Verify that the cable in use is secured correctly at both the external device and the TV.What are signs your TV is going out? ›
- Your electricity bill is too high. ...
- It won't work with your other gadgets and services. ...
- There are colored lines across your screen. ...
- Your TV screen is going out or fading. ...
- Your TV takes forever to start. ...
- You're experiencing poor sound quality. ...
- You've got a case of TV screen burn-in.
The industry standard for LED lifespan is 100,000 hours, or about 10 years, and most people assume that's how long their display will last.
What are the problems of smart TV? ›
- Smart TV Security and Privacy Risks Are Real. ...
- Other Streaming Devices Are Superior. ...
- Smart TVs Have Inefficient Interfaces. ...
- Smart TV Performance Is Often Unreliable.
Use AntennaWeb. It's as simple as adding your address or ZIP code, and AntennaWeb reveals all the networks and their channels, their distance, band, heading (direction) and signal strength relative to the area.Can my TV signal be blocked? ›
The TV signal closely resemble those of light waves. As with light, objects such as hills, buildings, or tall trees can obstruct or deflect the signals, creating deep shadow patterns in which reception is difficult. TV and radio reception can be affected by changes in the area where you live.What input should my TV be on? ›
HDMI, or “High-Definition Media Input,” is the go-to port for all your modern devices. HDMI ports in your TV are used for both video and audio. In addition, most computers have HDMI capabilities, so you can use an HDMI cable to hook your PC up to your TV.Why is my TV Guide showing to be announced? ›
The "To Be Announced" message on your guide indicates that no programming information is being provided by the broadcaster or your cable box has not downloaded the programming information for that date/time. This commonly happens after a power outage or after you have reset your cable box by unplugging the power cable.How do I contact TV Guide? ›
For TV Guide Magazine
Visit our customer service page, email us at TVGMCustServ@cdsfulfillment.com, or call us toll-free at 800-866-1400.
Format overhaul and conversion to national listings
The change in format was attributed to the increase in the internet, cable television channels (like TV Guide Network), electronic program guides and digital video recorders as the sources of choice for viewers' program listings.
For 2020 - 2022 TV models, open the Home screen, and then press Down to locate the Universal Guide. TV Shows: Browse through the available shows by category or by using the Search icon at the top left.How do I fix the guide on my Samsung TV? ›
I understand how this can be frustrating with your TV guide not working, have you tried unplugging your TV for a few minutes and replugging your TV back up it can help reset the guide but it will take up to 30mins to show, also you can try resetting your smart hub that we reset your internet settings.How do I get rid of TV glitches? ›
Turning a device off and back on again is a great first step for fixing glitchy electronics, and a glitchy TV screen is no different. Turn off both your television and any connected input devices, then turn them back on. Most TV cable connections can be plugged in or removed with a tug on the cord.
How much is it to fix a screen with lines? ›
The cost of phone screen repair ranges from $50 to $600, with an average price of $200. Repairing your phone screen directly through the manufacturer, like Apple or Samsung, may cost more than a third party.What happened to TV Guide magazine? ›
Since 1988, the brand has changed ownership a handful of times, and the magazine and its digital assets were split, with the digital business going to CBS Interactive. But TV Guide the magazine is still here.How do I get my TV Guide back on my Samsung TV? ›
On most models, navigate to and select Universal Guide from the Home screen. For 2020 - 2022 TV models, open the Home screen, and then press Down to locate the Universal Guide. TV Shows: Browse through the available shows by category or by using the Search icon at the top left.How do I reset my Samsung TV Guide? ›
- 1 Power On the TV, and then press the Menu button on the TV remote control. ...
- 2 Select Support and then press Enter. ...
- 3 Select Self Diagnosis and then press Enter on your remote control. ...
- 4 Navigate through the options and select Reset, and then press Enter on your remote control.
OpenGate Capital era
TVGuideMagazine.com was later shut down on June 1, 2010; TV Guide Magazine and TVGuide.com then entered into a deal to restore content from the magazine to the latter website, which Lionsgate Entertainment had bought along with the TV Guide Network in January 2009.
TV Guide Magazine publishes 26 double issues a year. Each double issue counts as two issues of the 52 issue annual subscription.How do I get TV guide on my Samsung TV 2022? ›
It is possible to access the TV guide using the Smart Remote by pressing the centre of the CH UP/DN button. Hope this helps!
- On your Android TV, go to the Home screen.
- Scroll down to the "Apps" row.
- Select the Live Channels app.
- Press the Select button.
- Select the Program guide.
- Choose your channel.
TV Guide Digital debuted a new, redesigned app for Android Tuesday. Now you can find, share and watch your favorite shows — anytime, anywhere.How do I do a soft reset on my Samsung TV? ›
Power off your Smart TV and disconnect the plug from the outlet. After about a minute, reconnect the plug and press the power button on your TV. This 'Soft Reset' is a method in which data is not erased and menu settings will automatically be restored.
Does resetting Samsung TV delete everything? ›
1 Factory Reset
Restoring your device to its factory default settings will remove all user data. Power on your TV. Press the Menu button.
Press Menu on your remote, highlight Guide using the arrow buttons and then press OK/Select. If the issue continues, reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in.How do you turn off TV announcements? ›
- Navigate to Home > Menu > Settings > All Settings.
- Go to General & Privacy > Accessibility.
- Select Voice Guide Settings and disable Voice Guide.